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Network Rail promises improvements for disabled passengers

A new culture is needed, says rail infrastructure owner, after admitting some travellers have found using the train ‘incredibly difficult’Network Rail has pledged to make the railway accessible to all, and will consult disabled passengers before building new infrastructure after admitting to having made life “incredibly difficult” for some travellers in the past.

Welsh valleys sing Heathrow’s praise [Subscription]

Heathrow has been accused of orchestrating an aggressive spin operation after 34 local councils signed a letter backing its bid for a third runway.

Franchise award delayed by wrong kind of Brexit decision!

Last month’s decision to leave the EU has put the brakes on plans to speed up and improve the region’s rail service – and has prompted current operator Abellio to reconsider its bid for the long-term contract according to a national newspaper.

Monday, 11 July 2016

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  • Virgin Trains East Coast’s app seems to confuse its staffI am in dispute with the refunds team at Virgin Trains East Coast over a super off-peak return ticket from King’s Cross to Doncaster, which cost £88.40. For more than a month I’ve been trying to claim a refund for the unused return portion of the journey – I’ve made at least three 15-minute calls and had numerous email exchanges. This type of ticket allows return travel on any day within a month, at off-peak times.
  • Southern commuters plan London Victoria rush-hour protestProtesters intend to dress as devils and hand out leaflets welcoming travellers to hell as reduced timetable comes into forceLondon commuters are expected to demonstrate in Victoria station during Monday evening rush-hour in protest at persistent delays and cancellations on the troubled Southern rail franchise.Frustration with the service, which is ranked the country’s worst for customer satisfaction, has triggered protests and direct action among passengers from the Surrey and Sussex commuter belt. Continue reading...
  • Network Rail promises improvements for disabled passengersA new culture is needed, says rail infrastructure owner, after admitting some travellers have found using the train ‘incredibly difficult’Network Rail has pledged to make the railway accessible to all, and will consult disabled passengers before building new infrastructure after admitting to having made life “incredibly difficult” for some travellers in the past.

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  • Franchise award delayed by wrong kind of Brexit decision!Last month’s decision to leave the EU has put the brakes on plans to speed up and improve the region’s rail service – and has prompted current operator Abellio to reconsider its bid for the long-term contract according to a national newspaper.

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