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East Coast rail boss Elaine Holt shows staff the meaning of customer service

Hats off to Elaine Holt, chair of East Coast railways. Last week she showed how to lead from the front by helping to staff an overworked information desk at King's Cross station after a fire in Newark caused chaos to train services throughout the network.

Stagecoach in deal over transport for Papal visit to city

Stagecoach, the Perth-based bus and rail giant, has struck a lucrative deal with the Catholic Church over transport for the Papal visit to Glasgow next month, The Herald has learned.

Scotland's only passenger ferry to Europe axed

Operators DFDS say they will only operate a freight service between Rosyth and Zeebrugge from December.

Saturday, 21 August 2010

BBC News

Financial Times

  • KNOC launches hostile bid for Dana PetroleumKNOC of South Korea launches a landmark £1.87bn hostile takeover offer for Dana Petroleum after shareholders owning almost half of the UK oil explorer offered their support
  • BAA loan package gives credit fillipThe UK's largest airport operator says it has arranged a £625m loan from eight banks “ well above the £500m it had originally said it was seeking

The Guardian

The Herald

  • Motorists offered chance to drive down cost of carA new batch of car registrations plates will hit Scotland™s streets next month but with pay freezes, below-inflation pay rises and looming job cuts many Scots requiring a car for work or family life could be looking for a way to help keep the cost in check.
  • Stagecoach in deal over transport for Papal visit to cityStagecoach, the Perth-based bus and rail giant, has struck a lucrative deal with the Catholic Church over transport for the Papal visit to Glasgow next month, The Herald has learned.

The Scotsman

  • Surge in staged car crash scamsThe number of "crash for cash" scams where drivers stage accidents to claim on insurance is increasing around the country, new figures show.

Daily Record

The Mirror

Bolton News

  • Speed camera axe call to plug £1.6m deficit A BOLTON councillor has called for speed cameras across Greater Manchester to be scrapped”after discovering the partnership that runs them faces a £1.6 million blackhole next year.

Edinburgh Evening News

London Evening Standard

The Press and Journal (Aberdeen)

  • Ferry ˜near miss™ investigated The Marine Accident Investigation Branch are to get a report on an accident involving a council-run ferry in which a father and son could have been killed or seriously injured.

Bucks Free Press

Daventry Express

Doncaster Free Press

  • Two cyclists hurt in smash ONE cyclist is fighting for his life and another remains seriously injured after they were both hit by a car on a busy road close to Robin Hood Airport.

Other Regional Press

International Herald Tribune

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Aviation Industry

  • See angry steward jump off jet after bust-up with passenger.CCTV cameras caught the dramatic moment a flight attendant escaped from his plane - and you can see the video at notw.co.uk. Surveillance cameras caught Steven Slater's shock departure from the JetBlue aircraft after a bust-up with a passenger.

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