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This is what passengers think about Arriva Trains Wales' service

The National Rail Passenger Survey revealed that overall passenger satisfaction remains the same since Autumn 2015 - but satisfaction has fallen in a number of individual areas

Government industrial strategy aims to tackle 'historic underinvestment' in rail

The government’s new green paper outlining its industrial strategy for the UK has outlined proposals to boost the rail industry, including a plan to tackle “historic underinvestment” in the railway network. The strategy highlights the government’s commitments to projects...

Wednesday, 25 January 2017

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  • Tube strike: Central line drivers stage 24-hour walkoutRMT members to walk out on Wednesday in dispute over ‘forced displacement’ of staffDrivers on the London underground are to stage a 24-hour strike in a dispute over the “forced displacement” of staff.Members of the Rail, Maritime and Transport (RMT) union who work on the Central line will walk out at 9pm on Wednesday Continue reading...
  • Poll confirms Southern’s status as UK's worst-performing rail firmOnly 30% of passengers said last journey had been punctual, while one in eight said train operator had dealt well with delaysSouthern’s status as Britain’s worst-performing train operator has been confirmed by the national rail passenger survey, which shows growing dissatisfaction across the country. Related: Seaford: the town cut off by the Southern rail dispute Continue reading...
  • It’s not just pregnant women. We all need solace on the grisly trains | Catherine ShoardAn app encourages commuters to offer up their seats. But demanding special treatment for one group feels silly when rush hour is hideous for everyoneAs someone who likes badges (especially if they’re free) as well as the chirpy aesthetic of London Underground design and being pregnant after a fairly long haul, I was initially pleased with my baby-on-board badge. It’s an easy way to convey news, and wins you smiles from strangers on the street – and sometimes even a seat.The logic was that people were too engrossed in their phones to notice bumps waggling unhappily in front of their handbag Con...

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  • Greater Anglia gets passenger approvalPassengers believe that Greater Anglia’s rail services improved in most areas during 2016 according to a new survey by official watchdog Passenger Focus.

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  • Government industrial strategy aims to tackle 'historic underinvestment' in railThe government’s new green paper outlining its industrial strategy for the UK has outlined proposals to boost the rail industry, including a plan to tackle “historic underinvestment” in the railway network. The strategy highlights the government’s commitments to projects...
  • Commuters slam 'shoddy' service as passenger satisfaction dips to 81%The latest National Transport Passenger Survey has revealed that passengers’ faith in the railway has been knocked as satisfaction took a sharp dip after a year of industrial action and prolonged poor performance. The Transport Focus survey, which measured the satisfaction of more than...
  • Greater action needed nationally to tackle 'Martini' terrorismBritish Transport Police (BTP) chiefs have revealed that the service is putting increasing amounts of its core funding into countering terrorism on Britain’s railways, but other areas of the force’s work are having to absorb the cost. BTP bosses made the admission during an evidence...

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