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Rail tsar says stop taking customers for granted

Keith Williams criticises micromanaging by government as one of the failings driving passengers away

FirstGroup reportedly considering selling its bus division in Greater Manchester

First Manchester is one of the largest bus operators in the region with a network of routes across the city region

Swansea Bay Metro project needs to be far more than just a new parkway station

A parkway station should be part of changing the regional make-up of rail transportation in Swansea Bay

Wednesday, 06 February 2019

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  • Consultation over plans to tackle bus yobsWest Midlands Mayor Andy Street wants to give police more powers to take action against troublemakers on buses, amid fears people are being put off public transport because of the threat of abuse or harassment.

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  • Introducing the new Passenger Assist appJacqueline Starr, managing director of customer experience at the Rail Delivery Group, explains how a new app developed for the rail industry will revolutionise passenger assistance for customers. In a first for Britain’s transport sector, the rail industry is pressing ahead with an app...
  • Flying Banana reaps the fruit of its labourSteve Quinby, Network Rail’s head of data collection, gives us the rundown on the state-of-the-art ‘Flying Banana’ train. Managing a railway stretching 20,000 miles – from Wick to Penzance, Lowestoft to Aberystwth, and the hundreds of cities and towns in between –...
  • Vivarail unveils plans to build new hydrogen trainsTrain manufacturer Vivarail has unveiled their new plans for hydrogen trains, revealing new designs and visuals for their emissions-free rolling stock. The modular hydrogen train is currently in production, with two motor cars powered by batteries and instead of a diesel genset, the train will...
  • TrackWater: Embracing data in flood prevention Mike Harding, from Lancaster University’s Data Science Institute, introduces us to TrackWater: an innovative project between Lancaster University and Transport Systems Catapult. Network Rail estimates that, between 2008 and 2018, more than three million ‘delay minutes’ were...
  • High-speed rail cannot stand in isolationLast year, the Scottish Government announced two feasibility studies to better understand the economic and environmental implications of options to improve capacity between the country and London. Frazer Henderson, head of high-speed and cross-border rail policy at Transport Scotland, talks about...
  • Williams Rail Review: The end of saying sorry?Keith Williams’ ongoing Rail Review presents a golden opportunity to rebuild the industry’s weakened relationship with its users and set it on a better track for the future, argues David Sidebottom, passenger director at Transport Focus. Passengers waiting at stations today are not...
  • Old Oak Common to be UK's best-connected rail interchange as HS2 reveals new station designs HS2 Ltd has unveiled its plans for the Old Oak Common station, releasing designs for the new “landmark piece of architecture” including high-speed platforms located underground. The design plans say that Old Oak Common will be the UK’s best-connected rail interchange, with the...
  • Northumberland unveils £3.5m rail project to bring back passenger services A county council has unveiled a new plan to reintroduce direct trains between Newcastle and south-east Northumberland, bringing back passenger services to a current freight line in a £3.5m investment. Northumberland County Council said it is “determined” to reintroduce the...


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