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Fewer rules, less hassle, more profit how being nice paid off at Ryanair

The famously abrasive budget airline has made a concerted effort to soften its approach – and has been rewarded with some impressive annual resultsDespite Ryanair’s image makeover as a caring carrier, passengers remain anxious in the queue to board the airline’s 0940 flight from Gatwick to Dublin.Mainly, though, that’s because the gate display is describing it erroneously as an easyJet flight to Berlin. But there is a difference from the Ryanair queues of old: no jostling for the best seat, and a noticeable array of odd-shaped cases, second bags, shopping and oversized soft toys being carried ...

More staff at London Underground stations sees satisfaction improve

Commuters on London Underground stations now have more members of staff available to them to help them with face-to-face queries. As a result of this, passenger surveys show customer satisfaction has increased from 81 per cent to 83 per cent at stations where ticket offices have closed. Mystery shopping reports show an even sharper increase from 92 per cent to 96 per cent. Although more members of staff have not necessarily been recruited by Transport for London, more workers are out in ticket halls and on gate lines instead of in underused ticket offices and the back rooms of stations. Chi...

Sunday, 31 May 2015

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  • Fewer rules, less hassle, more profit how being nice paid off at RyanairThe famously abrasive budget airline has made a concerted effort to soften its approach – and has been rewarded with some impressive annual resultsDespite Ryanair’s image makeover as a caring carrier, passengers remain anxious in the queue to board the airline’s 0940 flight from Gatwick to Dublin.Mainly, though, that’s because the gate display is describing it erroneously as an easyJet flight to Berlin. But there is a difference from the Ryanair queues of old: no jostling for the best seat, and a noticeable array of odd-shaped cases, second bags, shopping and oversized soft toys being carried ...
  • Authors, architects and artists line up to lambast ‘abysmal’ garden bridge planCritics are speaking out against the design and funding of Joanna Lumley’s £175m scheme ahead of a judicial reviewThe £175m proposal for a garden bridge on the Thames is facing an escalating backlash from leading novelists, cultural figures and architects who have slammed the cost, location and “abysmal” design of the project.Questions were raised over the procurement process last week after the Observer revealed new details on the key role played by Joanna Lumley in charming the London mayor, Boris Johnson, into backing her dream. Others argued that designer Thomas Heatherwick was t...
  • Solar Impulse plane starts six-day Pacific Ocean crossing powered only by the sunSeventh and longest section of round-the-world journey will require pilot Andre Borschberg to survive on little sleep and with only a parachute for backupThe Solar Impulse 2 plane took off early on Sunday for a six-day, six-night flight over the Pacific Ocean, the most ambitious leg of its quest to circumnavigate the globe powered only by the sun.Pilot Andre Borschberg, 62, left the ground in Nanjing, in eastern China, heading for Hawaii, at about 2.40am , after extended delays awaiting a suitable weather window over safety concerns.I cross my fingers and I hope to cross the Pacific Continue r...

Times Online

City AM

  • Rail strike crisis talks continue into the eveningTalks between Network Rail and RMT bosses are continuing into the evening as the two sides try to negotiate a deal to avert strikes that will bring Britain's railways to a halt.A pay deal was rejected by union bosses on Thursday, meaning plans for a strike by Network Rail staff are back on.However, the two sides met again yesterday with the hope of agreeing a new deal and talks continued today."Your negotiating team was invited to further discussions at Acas on the Network Rail dispute at short notice this afternoon," said RMT boss Mike Cash in a letter to members on Friday."...

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Derby Telegraph

  • Derby Telegraph published Bus passengers give their views on Arriva changes in DerbyPUBLIC opinion was split at a consultation event yesterday for plans on how bus giant Arriva will transform its service.The company is proposing major changes to several of its routes which have come under fire for their lateness and unreliability.Hundreds of people have had their say on the proposals at two events held at the Council House in Derby on Thursday and Friday.Brian and Carol Bates were among those who attended the event and who voiced concerns about the plans. The couple, of Tay...

London Evening Standard

Sheffield Star

Sheffield Telegraph

Yorkshire Post

  • Airport runway row set to take offThe increasingly bitter battle between Heathrow and Gatwick airports to be chosen as the site for a new runway serving London has intensified.

Blackpool Gazette

  • Line ‘back on right track’Electric train services have led to bigger trains and more seats on some of the busiest routes in the North West, it was claimed today.

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Bus and Coach.com

Chartered Institute of Logistics and Transport

  • More staff at London Underground stations sees satisfaction improveCommuters on London Underground stations now have more members of staff available to them to help them with face-to-face queries. As a result of this, passenger surveys show customer satisfaction has increased from 81 per cent to 83 per cent at stations where ticket offices have closed. Mystery shopping reports show an even sharper increase from 92 per cent to 96 per cent. Although more members of staff have not necessarily been recruited by Transport for London, more workers are out in ticket halls and on gate lines instead of in underused ticket offices and the back rooms of stations. Chi...
  • Solum Regeneration gains new partnerCapital & Counties Properties (Capco) has acquired Kier's share of its Solum Regeneration joint venture with Network Rail. Network Rail established Solum in 2008 to attract private investment for its rail services. It is also intended for the project to help bring development projects forward to regenerate underused land around major rail stations. Property development director for Network Rail Stuart Kirkwood said Capco's expertise will help unlock further regeneration opportunities. He added that his organisation's previous partnership with Kier has already led to major development work ...
  • Siemens creates new logistics companySiemens has announced the creation of a new independent company from its Logistics and Airport Solutions division. The new branch is called Siemens Postal, Parcel and Airport Logistics - and its main customers will include postal and parcel service providers all over the world, as well as airports. Singapore Post has already contracted the firm to equip a new logistics hub with an integrated parcel sorting system. The business will formally go into operation in Germany from June 1st. Chief executive officer of Logistics and Airport Solutions for Siemens Michael Reichle said he is pleased hi...
  • First Glasgow announces 14 million investment in 75 new buses Order includes the most eco-friendly buses yet State of the art vehicles to hit the streets from August A total of 75 new vehicles are to be rolled out across Greater Glasgow after local bus operator First confirmed it is investing 14M in its fleet this year. The new vehicles, which feature a mixture of double deckers, single deckers, and midis, will all come fitted with leather seats, CCTV and Wi-Fi providing customers with free internet access during their journey. In addition to the dedicated space for wheelchair users, First will also provide extra space for p...
  • Two appointments made to BITA boardStan Harris of Linde Material Handling and Jan Lorenz of Jungheinrich have been appointed to the board at the British Industrial Truck Association (BITA). Mr Harris, who currently serves as managing director of Linde East and Scotland, will take responsibility for the BITA Academy, which runs the joint apprenticeship scheme for the industry. He told HSS Search that he strongly believes it is vital to bring more young people into the industry - and that he hopes to achieve this by demonstrating it is an interesting and rewarding career option. Mr Lorenz brings ten years of experience in a va...

Rail Technology Magazine

  • On-Train Fibre-Optic Connectivity Applications such as on-board internet, communication-based train control and passenger information or entertainment systems require the reliable transmission of ever greater data volumes in trains.

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