Breaking News
Independent rail complaints service is launched
Passengers who are unhappy with how their complaints are handled can now appeal through new service.
The huge number of Transport for Wales services which will be disrupted next week
And normal service will not resume for another two to three weeks
Monday, 26 November 2018
BBC News
- Commuters across Wales must 'share the pain'Transport for Wales warns of overcrowding and limited rail services amid
- Independent rail complaints service is launchedPassengers who are unhappy with how their complaints are handled can now appeal through new service.
ITV News
- New ombudsman service for dealing with train complaintsRail passengers unhappy with how their complaints have been handled will be able to use a new service from Monday.
The Guardian
- New ombudsman gives rail commuters a fast track for complaintsRegulator criticised for not tackling issues such as rising fares or complicated tariffs
The Independent
- Trains ombudsman service created as last resort for passengers making complaintsRetrospective claims are barred, so passengers embroiled in disputes about the botched new timetables cannot use it
Times Online
- Rail passengers’ ombudsman to rule on refunds [Transport]Rail companies will be forced to pay compensation for late trains, mis-sold tickets and dodgy wifi under a new passenger complaints service.
Network Rail
- This month we outlined how green initiatives at London King’s Cross were making a significant impact on the station’s sustainability.They’re just some of the measures we have taken to improve sustainability across the network.
Manchester Evening News
- Iran has now ditched them so why are we still running the 'bus-train'?Described as 'trucks on tracks' - northern commuters are still travelling on them
Wales Online
- The huge number of Transport for Wales services which will be disrupted next weekAnd normal service will not resume for another two to three weeks
Yorkshire Evening Post
- New Dispute Resolution Ombudsman to handle complaints from Yorkshire rail passengers Rail passengers who are unhappy with how their complaints have been handled will be able to use a new service from today.
Other Regional Press
- A closer look at the design features for the new Halifax train station Calderdale Council and West Yorkshire Combined Authority are keen to hear what people think about the new Halifax train station and how they want to see it improved in the future.
Construction News
- London's rail infrastructure 'hampering growth'Shortcomings in the capital’s rail infrastructure are hampering economic growth and quality of life, a new report by the London Assembly has said.
- HS2 boss: Government will give 'no more money' for schemeSpeaking exclusively to Construction News, Mr Thurston said there was “no more money” for the scheme, having told the CN Summit that HS2 was currently in talks with phase one civils contractors to reduce costs by spring next year.
Rail Advent
- Most reliable electric trains from London Northwestern RailwayLondon Northwestern Railway has announced that it has won this year’s Golden Spanner award for the most reliable First Generation Electric Multiple Unit in the UK.
Other News Sources
- Mayor gives safety assurances in wake of tragic tram crashThe Mayor of London has made assurances that trams will be made safer following the biennial anniversary of the tragic Croydon tram crash.
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