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Thursday, 25 June 2020

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  • Get this message over to airlines … stop passing the buck over refundsThe law is clear ... it’s the airline that cancels that is obliged to provide a full refund within seven daysI booked Virgin Atlantic flights to the US through Opodo and have been told I must accept a voucher rather than a refund. I am a 71-year-old widow and do not know if I will be fit enough to travel in 2021. I am in lockdown because of my age and health, and am in tears of frustration at the number of times I have tried to contact Opodo and Virgin Atlantic. Virgin Atlantic tells me I should obtain a refund from Opodo and Opodo tells me it is contacting Virgin Atlantic on my behalf, but I ...

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