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Breaking News

100,000 seats 'lost' to Northern Rail passengers through Sunday cancellations

Disruption to Northern Rail services over the last four Sundays has meant around 100,000 seats have been "lost" to passengers in the North West, according to the Deputy Mayor of Greater Manchester.

5 Minutes With… Ian Wright, head of insight at Transport Focus

One of the big challenges from an insight point of view is that the rail sector often doesn’t know who its customers are, and if it does, knows very little about them. This may well change as ticketing become more digital.”